Refund policy
At our store, we strive to provide high-quality crystals and handcrafted jewelry. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return items within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Please email us at hello@groundedlightcrystal.com with your order details before returning any item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method. Shipping costs are non-refundable.
Exchanges
We only replace items if they arrive damaged or defective. Please contact us within 48 hours of receiving your order with photos of the damaged item.
Non-Returnable Items
- Gift cards
- Custom or personalized items
- Sale items
Shipping Returns
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
For any questions, contact us at hello@groundedlightcrystal.com